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Tradus

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Tradus
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thung ovung@thung_ovung
Jul 20, 2013 07:42 AM, 604 Views
Anxious 1st time costumer

Just left scared after going through all the scary reviews. If I had know, I wouldn’t have placed the order I placed  yesterday with order id 10041690 from seller 26456.


Now I am left scared thinking that, either I will get a very poor quality product spanning to months time or end up loosing my money all together. Please Tradus.com don’t disappoint me. :-)

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Tradus
Dear Thung,We understand that you are anxious as this is your first order with us. In a marketplace model there are instances where the seller sends defective and low quality items but we ensure that customers do not have to bear the brunt. We are still in the process of creating the perfect business Eco system in which disciplined seller's are given the chance to serve our valuable customers. We have already taken steps to discipline all the sellers by imposing penalties on lapse of services of any kind, however there is a lot that needs to be done.While we try our best to improve our services in terms of the quality of products sold, we have a dedicated and efficient Customer Service Team who will help you resolve the complaint. I would like to assure you that we are committed to building India's largest marketplace where buyers and sellers can come together and conduct trusted transactions. If a seller ever violates that trust, our buyer protection policy protects the buyer, and the seller is given a strict warning or terminated.Happy shopping with Tradus.comRegards,Team Tradus
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