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Tradus

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Tradus
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Anuj Chhabra@anujchhabra2006
Mar 27, 2013 02:06 PM, 801 Views
Product delivered at the wrong address

Never even got the product. Ordered an electric shaver, which was delivered a month ago according to the courier company but never got it. Tracked both vendor and supplier, still no help.


Honest Recommendation. You have a better chance of getting a stolen thing back than Tradus.

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(1)
Tradus
Dear Customer,Thank you for your candid feedback about your experience with Tradus.com.We regret the negative experience that you have shared with us. Such experience at Tradus is very rare, however, we at Tradus, always ensure that customer’s are not penalized in any way. Our buyer protection policy always ensures that Customer’s are given an extraordinary treatment in terms of service and issue resolution.Further, we would like to clarify that we have a dedicated customer care team which looks at such issues and resolves them timely and effectively. Also we have created a platform in which customer’s are kept informed about the progress of their order. We understand that in your case you did not receive the product after following up with both the seller and Tradus. Our buyer protectyion policy ensures that customer's are not penalized in any way and to my understanding this has not been resolved. Please share the Order ID so we can get this expedited and attended by a Supervisor. We would also ensure that the seller is taken to task and is penalized for not delivering the product.Tradus Marketplace is leaving no stones unturned to work out multiple features & benefits to delight you - Be it signing up multiple sellers to fight out the best price benefit for you or be it an efficient site with lot of self help tools to help you track the progress of your order & the order / product information, we are trying to enhance our user experience. Feedback as such will only help us improve our services.Please let us know whether the issues stands resolved in today's date, so that we can get it resolved on a war's footing. Further, We encourage you to rate the sellers about your experience, you may move to your "My Order History" section on our home page http://www.tradus.com/my_order_history & provide your rating. We have a very strict policy for sellers with bad or negative rating.We do not wish these experiences to drive you away from us & we are willing to resolve anything outstanding between you and the sellers. In case you need any further assistance , please contact our customer service team by sending a mail to care@tradus.com and you will get a reply within 6-24 hours time frame.Regards, Team Tradus
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