I recently undertook a trip to Kashmir with my office colleagues, arranged through Travel Triangle, and I must say this has been one of the most disappointing travel experiences weve ever had. Im compelled to share the issues we faced throughout the trip:
1. Rooms Not as Per Itinerary: None of the accommodations provided matched the details shared in the itinerary. We were constantly shifted to substandard and unhygienic places.
2. Pathetic Room Conditions: Every single room allotted to us over the six days was in terrible condition dirty, poorly maintained, and far below basic expectations.
3. Unjustified Extra Charges: Despite our package including beds for all travelers, we were forced to pay extra for bedding at multiple locations. This was misleading and completely unprofessional.
4. Horrible Houseboat Stay: The Dal Lake houseboat stay was a complete scam. Instead of a proper room on the boat, we were made to stay in a service area behind the boat and were even told to sleep in the common hall. Totally unacceptable.
5. Safety Concerns: The houseboat location was questionable, and local drunk men caused a disturbance at night a situation that could have been avoided had we been accommodated in a decent and secure area.
6. Cab Disruption Over Payment: On the final day, while traveling from Srinagar to Jammu, our cab was halted mid-way, demanding payment of the remaining balance. I had clearly held off payment due to the subpar services throughout the trip. Still, this caused a major delay and inconvenience.
7. Check-in Denied at Midnight: Due to the delay and confusion caused by the cab halt, our check-in at the Jammu hotel at 1 AM was denied until the payment issue was sorted. This was not only stressful but entirely inappropriate, especially at that hour.
This entire trip was marred by poor planning, mismanagement, and substandard services. I had trusted Travel Triangle to provide a smooth and memorable experience, but what we got instead was frustration, inconvenience, and complete dissatisfaction.
I strongly urge Travel Triangle to review its partners and take strict actions to avoid such experiences for future customers. We expected professionalism, and unfortunately, what we received was far from it.
I strongly advise others not to trust Travel Triangle or INtrip Travels. Their coordination is poor, the services are substandard, and they are clearly not accountable for customer satisfaction or safety.
This experience has left a very bitter taste, and I sincerely hope others do not fall into the same trap
Sincerely,
Arun S
Trip Date : April 11 to April 17 2025
Booking email : xxxxxxxxxxxx@gmail.com