I did one booking at PANTHANIVAS, Chandipur(booking no. - TGU0002311812) on 28.08.2015 for check on at 24th December and check out on 27th December 2015 through travelguru.com. Booking details were not provided to the hotel till I reached the hotel reception on 24th December morning. Hotel reception told me that there is no reservation on my name. I was stranded with my wife and baby in front of Panthanivas.
I called the call center, they were pathetic. Asked me to wait and whenever I called for a followup, I was surprised that travelguru.com was not informed about my booking to PANTHANIVAS and they has not transferred the entire amount payed by me to the hotel. I tried to call 3 times to customer care executive and all the time they are assuring that they are doing the needful but after 2 hours, the customer care executive told me to arrange a new hotel from my side and they will pay the bill. I was surprised that there was no record of my call or complaint with them. Every time I called it was like treated like a fresh call and I was very sad and regretted of booking via Travelguru.