Recently I booked one hotel through Travelguru.com and received confirmation voucher for my booking as well. But later when I called hotel for double check, I was surprised to hear him saying that hotel is sold out fully for that date before my booking and he asked to speak with travelguru.
When I called them on their cust care number(which is not even toll free) they assured me of confirming booking in same hotel saying their marketing manager is in touch with hotel owner. I even wrote email to travel guru asking for final confirmation on my booking. They did not even bother to reach me on their own anytime later.
I myself called repeatedly and emailed continuously to reconfirm and I said will cancel my booking as I don’t wanted to take risk after reading reviews later on travelguru on mouthshut.com . But they said it is confirmed in same hotel through email and also I called up hotel again and person told me it is confirmed so I decided to live with it.
But after reaching venue for check in at late evening 8.30pm with my family(that too I had called hotel 3times from morning informing him abotu my check in timings), I was shocked to hear his arrogance of saying that hotel is full and one small room with attached toilet is there in some other bulding where you have to stay.
Huh! My blood was pumping like anything and was quiet simply because of my family and being in new place. Meantime I called travelguru 3 times to check but all time after hearing all hungama they were telling of transferring call to’concerned’ dept but no one showns their concerns even after waiting on call for more than 15mins. And this bugger of hotel called one guy and asked him to clean the room and toilet.
What non sense is this? I was suppose to check in morning at 7.30am and repeatedly called him 3 times from morning telling my late in check in and also had informed him that I will be checking out per my booking on next day. In return as a bonus he started abusing me for the concerns and Qs we raised. Its being holiday season entire city was full and with no other options left we were forced to stay in that local lodge of which I have taken pics n video as well. So soon I am serving notice to these cheaters and any body would like to join please reach out me,