I had booked a resort in Shimla through Travelguru.com by paying full amount through online transaction and had even got a confirmation by mail from travelguru.com.
Once I reached Shimla I called up the resort authorities and they said they do not have a booking in my name, and also they had never ever tied up with Travelguru for booking and after repeatedly calling them for clarification. Travelguru lied to me saying that we have been trying to contact you to say that your booking in Shimla could not be processed.
If it was cancelled then what the hell made them say after such a long time? I have wasted 40k on flight tickets from Bangalore for my family on this. Later they told they would provide a 3 star accommodation and booked a terrible resort which was 12 kms away from Shimla and said this is what we can do and we cannot refund money.
Its my humble request please do not make a booking with Travelguru.com, I do not want any of you to get cheated like me, there are several other online travel agents you can opt. But never book it through TRAVELGURU.COM, THE CHEATERS OF THE HIGHEST DEGREE.