I made a hotel booking for Dehli on their website. Within 24 hours I cancelled this booking. There was a $10 cancellation charge. I was very happy to pay such charge as some companies have very high penalties for cancelling. The next day I rebuked with travel guru for a 4 star hotel.
As far as I was concerned if I cancelled another $10 would be charged. However when I decided to cancel it was brought to my attention that this hotel had a minimum 1 day cancellation charge. This worked out to $300. I was very upset as I was giving 2 weeks notice for my cancellation.
I then asked travelguru to see what could be done as this was excessive. To my amazement travelguru got ahold of the hotel management and removed the cancellation fee completely. This was the best out come that I have had on any cancelled booking.
It is because somebody at travelguru took the time to speak to the right people that made this such a good experience.I may not have used any bookings with travelguru due to the cancellations, but I would not hesitate to use them again. Well done, to the staff and management of travelguru.RegardsZunaid KamdarSouth Africa