Took cash after blocking my room at Munnar, and after taking cash and giving confirmation, when I asked the hotel manager at Munnar he says he wont honour the booking!!! When I asked travelguru why did they collect cash without booking, they say they will get me another hotel, now if they were to decide that, why should I book through them?? Now the refund has not come 15 days after cancellation(was promised in 5 days), horrible cheaters..
SEE EMAILS BELOW...
Dear Shailesh/Service Manager,
No response from you... Please update ASAP Regards Dr.Vikram - Hide quoted text - On Tue, Nov 29, 2011 at 11:25 AM, dr vikram k wrote:
Dear Shailesh, Its over 10 days and there is no trace of my cheque. In your email below you have said that I will get refund in 4 days. Can u pls update me about the status? Regards Dr.Vikram
On Tue, Nov 15, 2011 at 12:39 PM, dr vikram k wrote:
Dear Shailesh
PLs find info below. Pls send cheque ASAP
We would request you to kindly provide us the below details for us to dispatch the refund cheque. Post receiving the details we will take maximum 5 working days to process the refund cheque.
Cheque Favoring Name : Vikram K
Dispatch Address : Dr.Vikram K 122/34(Vasudeva Nilaya), 15th Main, 18th cross, JPnagar 5th Phase, Bangalore 560078
Please let us know if any further assistance required.
Thanks & Regards,
Shailesh Choughule
Assistant Manager - customtakeouter Care
From: dr vikram k [mailto:docvik@gmail.com]
Sent: Friday, November 11, 2011 8:10 PM
To: Service.Manager
Subject: Re: Is Travel Guru functioning randomly!!!
Dear Shailesh,
Thanks for the cancellation confirmation. Since I paid cash to travelguru, could you pls tell me how will I get my money back? Is it by Cheque that will be sent to my address? If so , dont you need my address & name on cheque?
KR
Vikram
On Fri, Nov 11, 2011 at 7:58 PM, Service.Manager wrote:
Dear Dr.Vikram,
Thank you for writing to us.
We would like to inform that the reservation is cancelled and we request you to please ignore the automatic cancellation email. We shall be processing full refund without any charge on Monday. We once again apologize for the inconvenience caused.
Please let us know if any further clarifications required.
Thanks & Regards,
Shailesh Choughule
Assistant Manager - customtakeouter Care
From: dr vikram k [mailto:docvik@gmail.com]
Sent: Friday, November 11, 2011 7:50 PM
To: Service.Manager
Subject: Re: Is Travel Guru functioning randomly!!!
Yes Please, Please give me a refund. This has taught me a tough lesson that travelguru cant be trusted one bit. Since I paid cash on delivery, I would like to know, How will the amount be sent to me? A cheque?
Dr.Vikram
On Fri, Nov 11, 2011 at 7:41 PM, Service.Manager wrote:
Dear Dr.Vikram,
Thank you for writing to us.
We regret to inform that would be unable to provide a confirmation on priority and netiher can we inform that the original property itself would be confirmed. If you insist we would be able to initiate full refund which will be processed on Monday post cancelling the reservation and the same shall reflect in your account in 4 working days from thereon.
Please let us know your thoughts.
Thanks & Regards,
Shailesh Choughule
Assistant Manager - customtakeouter Care
From: dr vikram k [mailto:docvik@gmail.com]
Sent: Friday, November 11, 2011 7:40 PM
To: Service.Manager
Subject: Re: Is Travel Guru functioning randomly!!!
Dear Shailesh,
I dont understand there needs to be a delay here. It should either be this way or that...IF there are no rooms then obviously in a minute the hotel should tell you that they cant accommodate me. In that case, please return my money ASAP since I DO NOT need "upgraded" hotel.
But very sad to hear that without blocking the room at hotel, travelguru collects money from people by COD..Very Sad, That means your running a timepass kind of business where you take customtakeouters/vendors for granted, and hence take them for a ride too!!
Pls Let me know ASAP if Grandplaza is possible, if not, pls issue refund ASAP.
KR
Dr.Vikram
On Fri, Nov 11, 2011 at 7:26 PM, Service.Manager wrote:
Dear Dr. Vikram,
I apologize on behalf of Travelguru for the inconvenience caused.
Our concerned Business Development Manager is in touch with the hotel authorities for honoring the reservation or provide an alternate property which is equivalent or upgraded. We understand the confirmation is taking more time, however we assure you that we are trying our level best to confirm the reservation.
Requesting your cooperation and appreciate your patience.
Thanks & Regards,
Shailesh Choughule
Assistant Manager – customtakeouter Care
From: dr vikram k [mailto:docvik@gmail.com]
Sent: Friday, November 11, 2011 5:25 PM
To: service@travelguru.com; service.manager@travelguru.com
Cc: ashwin.damera@travelguru.com; CEO@TRAVELGURU.COM
Subject: Fwd: Is Travel Guru functioning randomly!!!
Dear Sir,
I have booked a basic room in GrandPlaza munnar via your site. The cash payment was collected by you on Nov 1st. I also got a confirmation from you(ON nOV 3RD) that the room is booked. Now, the manager of that hotel(Mr.Abse) has written below that he has no rooms. Now your executive Swati Dubey says we will "try" to get you a room in the same hotel, or similar hotel. This is equivalent to cheating. This is not acceptable, I trusted travelguru as a company, and booked/paid cash. After blocking the room & collecting cash, you just cannot deny the room to me. This raises questions about the systems you have in place & the company as a whole.
Think of this scenario: If you were to come into my shop & pay me cash and ask for 22k Gold, and I take the money & then tell you gold is over, I will compensate with 18k gold or an equivalent metal, is that acceptable?? the same is the case with hotels, I think so much before finalising and paying you, and now you make a mockery of my selection?
Pls provide me a reservation in the same hotel, nothing short will suffice...
Awaiting your reply,
KR
Dr.Vikram K
9886400880
---------- Forwarded message ----------
From: Info Grandplaza munnar
Date: Fri, Nov 11, 2011 at 4:43 PM
Subject: Re: Booking Confirmation from Travel Guru
To: dr vikram k
Dear Sir,
Please be informed that we are totally sold out from 20th Dec to 30th Dec. We have rooms from 31st onwards. Please advice sir.
Regards,
Abse
----- Original Message -----
From: dr vikram k
To: service@travelguru.com
Cc: info@grandplazamunnar.com
Sent: Friday, November 11, 2011 11:25 AM
Subject: Fwd: Booking Confirmation from Travel Guru
Dear Travelguru,
Pls confirm to me if this booking is confirmed for 21& 22Dec At munnar
Vikram
---------- Forwarded message ----------
From:
Date: Thu, Nov 3, 2011 at 6:02 PM
Subject: Booking Confirmation from Travel Guru
To: docvik@gmail.com
Dear Vikram Kukkadi,
Thank you for booking with travelguru.com. We are pleased to confirm your booking as per the following details:
Hotel : Grand Plaza , MUNNAR, India
Booking ID.
TGUA0000582040
Main Contact:
Vikram Kukkadi
Email:
docvik@gmail.com