Me with my family including my infant daughter was flying from Kolkata to Pune via Ahmedabad. We are scheduled to reach Pune at 5:00 PM. While in Ahmedabad at around 3:00 PM I called them and booked a Cab from Pune Airport. I got an SMS instantly that my booking was confirmed. When we reached Pune we started waiting and expecting the driver to call us that our cab is waiting outside.
My God. It was 5:30 no one called. I called them again and to my sruprise they just denied the booking and asked us to talk to the agent present on the airport. He also denied any CAB. Then I called them again and this time they say I will get my ride withing 30 mins. When It was almost 6:30 PM, we lost all hope and hired an auto from the pre paid booth out side the airport.