I had to change my travel dates. On phone call, they confirmed Rs. 200 as cancellation charges(so that I can book another tickets from them only) but deducted Rs. 300+
Booked for Volvo AC bus middle seat but got Non AC bus and the last most seat. Now I will have to give x number of proofs to get the difference of fare. Another headache.
Customer service is pathetic and makes false promises.