I would like to describe my experience in trying by Duster . Firstly a week back sent mail for test drive through companys website but there was no response for a week. Today 25/8/2012 I called the below shoroom, New Car Sales - Whitefield, Bangalore Trident auto Enterprises No.111, 124&125, B Narayanapura Village, Whitefield, Bangalore East Taluk, Bangalore. Sales Manager : Kamal Nayan Mobile Number : 9844266872 Spoke to the contact person mentioned above , who told me if I need a test drive I need to visit the Shoroom. I specifically mentioned I am looking for starting model in Diesel range , he confirmed it was on display & I will be able to test drive.
Around 5 PM visited the show room was shocked as there was no proper approach road to showroom and there were no signage giving directions.Once inside the show room there was no one to attend for sometime, subsequently I requested person at reception to to show me the the starting model of the disel variant starting range.He said they do not have Disel model of Duster petrol or Disel RXE. When I insisted that I have specifically come for that model I was made to wait for 15 minutes where in which they said they have the model but do not have keys for that. I had to wait for 15 minutes again then the person came with keys for two cars but was not sure whether it was for RXE models.
Then we walked in to the garage ( not a pleasurable experience) there we were showed Diesel RXE model & the Sales person asked us to wait in the compound next to test drive car so that he can get the keys. another 15 minutes of wait by that time another Salesperson came & drove away the demo car. when we tried informing him we are waiting last 15 minutes for the test drive, he checked whether I knew the sales person as the sales person had not given his card or did not have a name tag I did not know his name, By the time the sales person drove awy saying he can not help us, Subsequently after a long wait the the salesman handling us appeared & asked us to wait for the car to return for our chance for test drive.
Finally test drive happened , this was the bitter experience I had in visiting for test drive . This has made me think there was no service standards adhered & should I look for another dealer or drop buying the idea of Duster. The sales consultant who attended me was Madhu Mandappa eventhough he was corteous , Manager did not even bother to meet me . Hope you will make test drive a pleasurable rather than driving customer away.Expecting your reply on customer satisfaction standards of your organisation. with Regards Sunil S Devdhar