TFcare is working closely with MouthShut.com to enhance customer satisfaction.
Courteous travel coordinator Avinash Ks but needs to be trained in all aspects of travel and also needs to be more assertive & proactive.
Good coordination between local agents at Andaman...Dreamworld.
Good hotels except for one Haywizz Portblair. Best hotel was Bluebird at Havelok with excellent service and good ambience.
Good complimentary breakfast & dinner at all hotels.
The cons as follows :
Though we did our bookings 6 months in advance they botched up the return flight bookings of 2 people from the group of 15 who had to travel on a different flight apart from the group.
though we paid for Makruzz premium ferries on all 3 boat travels between islands we were downgraded to a horrible ferry on one of the voyages between Havelock to Neil Island even though Makruzz was available and sailed on the same route same time which we saw ourselves.
very upset with the unresponsive attitude of VP Mr. Sudeep. When the flight issue was escalated to him he appointed himself as our single point of contact & assured to get us all together on the same flight back. This did not happen but more upsetting was his unresponsiveness to calls & messages. No updates on the status which should have come from his side, no response to our desperate calls / messages from Andaman, where network was almost zero and we had great difficulty connecting. This displayed a total uncaring attitude and is not at all acceptable and very unprofessional. It caused us unnecessary anxiety while on vacation.
If not for the 3 cons mentioned above, I would probably have given a 4 or even 5 star rating.
Will also be sharing this on open social media.