Advance booked for myself, wife, daughter Ahmedabad to Porbander PNR: E2AAK5 costing Rs.7791 for Dwaraka temple visit 23 may 2019. Since my father passed away on 13/05/2019 to perform rituals had to cancel temple visit, attached death certificate and requested refund but airlines refused refund didn’t respond to my mails expect saying Terms and Conditions dint allow refunds.
Is this humane? does money only matter?