We had booked emergency ticket from Hyderabad to Tirupati in Trujet to attend the funeral of my Grandmother, but we reached airport around 40 minutes before the flight departure. The attendant at the reception was highly rude and did not allow us to board the flight. He made no attempt whatsoever to help us check in, paid no attention to our tears and kept repeating that he could not do anything. I have decided that I am not going to book Trujet ever again in my life.
Today I read an article about how ethiad airways turned around their aircraft to help an elderly couple meet their dying grandson, and was moved to post this review.
https://indiatimes.com/news/world/etihad-airways-turns-plane-around-for-elderly-couple-so-they-could-visit-their-dying-grandson-275722.html
Please never book a Trujet Flight;-(