Hi. This is a strange incident happened with me on Saturday Evening and I find a message on my Mobile screen that
" Your mobile has been locked due to your default in EMI payments. Pay the EMI Dues and to unlock your mobile, contact the below number by tapping the call button or send a mail to the below mail ID". And this screen disables all other features of my Mobile phone."
I have purchased this mobile(Samsung A7 - 6GB & 128 GB) by paying Cash from a retail Mobiles store from Hyderabad on 07/01/2019 vide Invoice No 145.
I really surprised to see such message on my mobile screen and I was hearing about the TVS Credit for the first time in my life. I had purchased my mobile against CASH and I had a valid Invoice from the retailer. Unfortunately when I called the phone number on Saturday, there was a standard message to contact only during working days and I had to really wait for 2 days to contact them.
I contacting them, I understand that This phone was originally sold to a dealer through their credit and hence blocked the instrument basis IMEI No of the Phone irrespective of the User - who is holding the phone.
I wish to question - TVS Credit & Cyber Crime officials, how such practice is acceptable to block the phone of a customer who paid about 25000+ to purchase a phone, without even giving an indication about the pending credit and I have no way any relation with.
Also, whether anyone in the country is authorised to block mobile phones on the basis of IMEI number(means, the phone can not be used even if that is formatted).