I am Siju Mohan from Thiruvananthapuram. I booked a TVS Jupiter 110cc AOL Drum on 8th October 2022 from Kathir Motors, Thiruvananthapuram by paying Rs. 1000/-. After two weeks, due to some personal reasons I had to change the dealer, so I decided to cancel this booking and rebook the vehicle from another dealer from Thiruvananthapuram itself. I gave a request for refund of booking amount to Kathir Motors. But till now they have not refunded the amount. But what is more disheartening is the response from the part of TVS corporate office customer care executives. Inspite of repeated emails and phone calls, still they are not taking any action to get my booking amount refunded.
TVS Jupiter is a very good scooter. But the non customer friendly approach of the TVS employees can make our association with them a very bad experience. So please keep these in mind before buying a two wheeler from TVS motor company. For a peaceful customer experience, you may need to look elsewhere.