I would like to state that we wanted to purchase the Honda Activa 6G top model for which we had visited their showroom. After seeing the reviews and feedback from all public and Google, we had decided to go for this highly sold and best quality scooter.
However to get a second option we went to TVS Century Automobiles Showroom to have a look at TVS Jupiter Top end model.
Here Mr. Yashwant(Sales Exec) attended us and told about features of Jupiter ZX - Disc model Rs.89, 423/-, that features are not available in Honda Activa 6g
Mr. Yashwant confirmed that in Jupiter ZX disc brake model has all the modern features like remote petrol lid opener, remote boot(Dickey) opener, and stylish mirrors.
After seeing all these modern features as mentioned by Yashwant, we switched our mind to purchase the Jupiter ZX disc model instead of the Honda Activa 6g.
This on 22nd Oct’20, we went to TVS Century Automobiles to book the TVS Jupiter ZX Disc brake model.
Here on further discussions, Mr. Yashwant stated that we could go for a Drum brake Jupiter ZX model which is Rs. 4000 cheaper than the Disc brake model and provides the same modern features as the Disc model. He further stated that Drum brake models are better than Disc brake models as Disc breaks are high on maintenance and also apply very quickly which may not be safe while taking small kids around. As I have a 5 yrs old daughter.
He never showed the Drum model but somehow convinced with all the modern features this is the best model to cater to our needs. We got convinced for the safety of our child & having all the modern features getting in a drum break scooter for 85415/-. We paid him money through GPay on 22nd October.
He promised to deliver the scooter on Dashera Day. On that day he told it’s unsafe to drive the scooter without a number & better to wait until the number gets registered in my name. So we decided to wait.
Today 29th Oct when I went to collect the vehicle, they took all the required signatures from me and later gave delivery of the Vehicle.
To my greatest disappointment, I found all those features missing which was promised by Mr. Yashwant in the Drum brake model, which was my main need & attraction.
Mr. Yashwant then promptly denied that those features come only in the Disc brake model and not the one purchased. I spoke to his Manager Mr. Nilesh Sonawane as well, who was insisting and later agreed that his Salesperson has done a mistake while selling and gave the wrong information to me.
When I asked for a concrete solution, he said that nothing can be done now as the registration and other formalities have already been done. I even offered to pay ₹4000/- extra for the Disc brake model with the features I wanted. But he flatly refused to look into that option as well or look into a solution that will take care of the issue.
Now I feel cheated that I have paid all the money and I got a scooter without the features I wanted and as promised by the Salesperson.
Requesting TVS motors to kindly take my complaint very seriously and work out a viable solution that would address my issue on priority.
Otherwise, I would be forced to take legal action against your organization and the franchisee.