I have purchased the TVS Jupiter(White) in the last week of April 2015 from TVS Showroom at Bhandup West, Mumbai.
Within 2 months only, there were problems with the front bulb and the fuel gauge which I had to get repaired during servicing. The bike has been serviced thrice till date the last one being in the last week of November 2015. Therein, I specifically reported issues – one with the horn and fuel gauge and the second with the rumbling noises made by the bike. I was informed that the problem would be resolved by means of a special kit. However within a week of the servicing, the noises continued. I contacted the Pune Centre and got the bike repaired once again in mid December to curb the noise issue. However, when I collected the vehicle and started using it again, the problem persisted and continues till date. I again took this up issue with the Pune centre who gave me assurance that I would get a call from them and my vehicle will be picked up for repair within two days but it has been more than 7-8weeks that I have not received any call.
I had to get the front bulbs replaced within 6 months of purchasing the bike. And as mentioned above the fuel gauge till date is non functional. It is highly disappointing to see the dismal performance of the accessories that surprisingly do not even have a shelf life of one year. It seems that every time there is a problem, the only solution is to go running to the service stations for repair. Should you not be able to offer an alternate, stable and long term solution in case of serious manufacturing defects as above?
In the users servicing manual provided to us, it is mentioned that the engine oiling is to be done in every alternate service. However at the service station, we are always advised to get it done at every service. If the vehicle does require oiling at every service cycle, then why is the same not mentioned in the manual? Should you be in position to admit that such parameters mentioned in the manual are mere scripts and not to be enforceable practically? And if oiling is indeed not required at every service, by convincing us to get it done every time, are the authorized service centers not running a con on the public?