Though the service concept is good, implementation and operations are poor, in India. THEY NEED TO UP THEIR GAME.
.Drivers are very rude and, ill mannered, and disciplined, NO ACCOUNTABILITY AND UBER DOES NOT TAKE ANY CORRECTIVE ACTIONS. Call centre and helpline are very indifferent and give hogwash answers.
90% THEY CALL AND ASK, WHERE DO WANT TO GO? HELLO, ASK THE COMPANY BEFORE YOU ACCEPT THE RIDE, DON’T HARASS THE CUSTOMERS.
.Even after a ride is booked, one is not sure whether the cab will arrive. yesterday, my wait time was shown as 11 minutes but the cab arrived after 20 minutes, on reaching he refused to go to the destination and cancelled the ride without assigning any reason. Had to take OLA cab after that!
WORST OF ALL, I HAVE A CREDIT OF 11 EURO CHARGED ON MY CREDIT CARD, FROM MY TRIP IN EUROPE, WHICH UBER DOES NOT ALLOW ME TO USE HERE AND THEY REFUSE TO REFUND THE MONEY! SO THEY ARE SITTING WITH MY MONEY TILL THEY PLEASE!
CHEATING THE CLIENTS IN BROAD DAYLIGHT