Uber Fraud:
An Uber trip from Bangalore Airport to SNN Raj Serenity, yelenahalli village cost me almost twice of what Uber shown me while booking.
At first it seems to be a case of driver taking longer route, taking tolls and then the final reciept includes the extra distance and the already paid tolls.
While all these are true but it’s more than that where Uber also cheats you along with it’s driver.
So Here it all started:
I booked a cab from Airport to my home for my in laws using Uber App on my phone. The amount shown during booking was 850 Rupees, while OLA was showing it around 1000 at that time.
Cab started at 3:58 PM and reached to my home at 6:06 PM that can be seen in the time of receipt generation that they provided me.
On the way to home the driver took toll charges(around 200) from them once at airport toll gate and another at nice road. Now first of all they are not supposed to take toll charges and when I spoke to driver later he said rules have changed and now customer has to pay the toll from 1st Feb. Again going to my house taking Nice Road is not at all imaginable while coming from Airport. Just look into the map and you’ll understand.
So, when the driver shown final bill of 1580 rupees on his phone I can understand this to be true but why should I pay the extra chareges if I just asked to go home while the driver has taken them to Bangalore Darshan instead.
Now I thought to complaint to Uber for the extra distance and the toll charges as they have got these options while asking for refund in their help section.
But here is what I see that intially thought to be a technical issue but later I could understand to be Uber Fraud that they might be doing to many of their customer.
I had got a receipt of Rs. 326 rupees that includes 164 Rupees of toll charges and a drop location just before airport toll gate at 4:05 PM. The mail has come just after my family reached home at 6:06 PM and when I tracked the cab at 6 PM, it was showing to me still the destination as my home and that it is still ont he way so it’s not possible that the trip had got ended by mistake at 4:05 PM.
Now I know that Uber has got all the ways like checking with driver, checking their system for recipet generated for driver and customer, tracking the cab for the duration of travel, etc. to resolve the issue if it was just some technincal glitch but they seems to be for some reason not ready to look into the matter.
Any questions asked to them get you a standard response that any amount paid over the final share shown on the driver’s screen is your mistake and they are not ready to accept that the driver’s screen had an amount of 1580 rupees on it and hence we paid 1600 Rupees. Also the driver had given us the toll receipt that would not happen if toll is not paid by customer.
Here are few questions asked to Uber that they are yet to answer and that exposes their fruad:
If the amount shown during booking shows x amount how can you ask us to pay y, if we have not changed the route oursleves.
If toll charge is forced to be paid by customer, and he has got the receipt also how can you not refund the toll amount charged in bill.
How come the driver’s screen and the final receipt sent to customer are different.
How come the receipt sent to the customer says trip ended at 4:05 PM when the cab reached customer’s home at 6:06 pm and the receipt got generated at 6:06 PM.
For the receipt sent to customer, the bill amount of 326 includes 164 Rs toll amount while the drop location is just before Airport toll gate.
Why are you not ready to ready to investigate the issue when there are clear technical issue like trip end time and receipt generation time and cab actually reaching to the destination while the receipt suggest something else.