“Use caution before using Uber” - Uber drivers are not held to the same standards as cab drivers.
They often cancel your ride and the company will put the charge onto your credit card. I have been trying to get 2 of those charges off of my card now for months with no resolution, having sent at least 8 emails to numerous individuals.
It seems like you can never connect with the same person to solve your problem and there is absolutely no way to make contact by phone. Wouldn’t recommend.!