After each journey the users and drivers may both rate each other on a scale of 1 to 5 stars. Uber can deactivate or otherwise punish drivers who do not receive high average ratings from riders
in turn low-scoring users might find they have lower levels of availability from the service
If a driver rates a rider at three stars or below the rider will never be paired with that driver again
Passenger can see their ratings in their profiles Drivers can see a passenger’s rating once a ride is requested once the driver accepts, the passenger will see the driver’s rating