Hi readers, I am from Guwahati and Uber started its service in Guwahati in early 2016.At first it had strong competition from Ola cabs but by the end of 2016, it has almost eliminated all its rivals.The initial phase of Uber cab service was extremely good.They charged only 6Rs per km and also provided occational promo code giving discount upto 75% .But after becoming the prime cab service provider in the city they increased the fare rate more than 60% and also the quality of service deteriorate.
Previously I used to travel from my Home to my Office at just 120Rs but now they charge more than 250rs for the same distance travelled.Moreover the estimated fare shown by them doesnot match at all with the ultimate fare and sometimes the fluctuation is so high that there remain a difference of about 60-70Rs.Their customer service is also not up to the mark these days.
As a result other cab services like Ola, Jugnoo etc are growing rapidly which once became extinct in the city and now Uber is on a declining mode.P.S-I have uploaded the receipt which clearly indicates the difference in price for the same distance on two different rides.