I was attracted to open an account with Union Bank of India as there is a branch very close to my home AND more importantly, the Branch has a very courteous ( strange it may sound BUT this is
TRUE............................Chakkarpur Branch, Gurgaon ) staff .
I asked for and received an ATM card from the branch; nothing special ! about this.
BUT, strangely, my first interaction at the ATM was thwarted with the message saying
" Card Already Issued". Here, let me confess that " I should not have thrown away my PIN in disgust." -
OR
is it still lying with me UNTRACED ?
More was in store ..........just a week later, an ATM card with a back dated "date of issue"
was delivered to me via courier.
Even though "the letter given to me with the ATM Card" at the bank says clearly , " in case you have been issued a card earlier, the same will be cancelled" - it is very much in evidence that UBI team can try to improve their communication - internal as well as with their customers.
Meanwhile, I have 2 ATM CARDS from Union Bank but still go across to HDFC BANK for any money
that I require.
Sanjeev Suri
sanjeevsuri.ws