The history and service offerings of this bank is good excluding these everything is worst. The officers, clerks and peon are very arrogant and rude. They are only interested in their own profit, customer service is a big zero here. Nobody is interested in fulfilling the demands of the customers. A mere withdraw from the savings account takes 1 hour. The employees are superslow like they are working for their salary and nothing else. IT skills are almost zero where bank is taking steps to educate and improve IT skills of the employees. To sum up the bank is a big mess, its better to open account in to other banks where services as well as employees are proactive. Also working for the interest of their customers.