I travelled from Velankanni to Bangalore on 10th Feb 2019 along with my family. The departure was at 8PM and it was A/C sleeper bus.
Pros: The condition of bus was too good. The A/c temparature, USB port, charging point, blankets all were in good conditions. Would rate 4/5 for it.
Cons: Time management looks like the real issue with Universal Travels. Not only ours, even buses destined to Chennai & other places were late that day. Our bus was 2.5 hours late. So the bus left at 10.30pm. UT has to really look into this issues.
Once the bus reached close to Karnataka border, the driver stopped the vehicle and told us to wait till another Universal travels bus returning from earlier trip from velankanni-bangalore will come and pick us up. Know the reason for this? This was due to payment of permit/toll at electronic city toll gate as the time was already 9.00AM. Comon guyz we are paying thousands for your trip and this is the service provided? The bus finally reached 12.30pm at kalasipalya which was supposed to be reached at 6.30am.
In short Universal Travels is your choice if you want comfort and have the luxury of time.