We ordered Terrence queen size bed from Urban ladder order id R003906948 . The head piece wasn’t fitting properly during first installation, so we initiated replacement request. Inspite of numerous calls to customer care and delivery team, we had been delivered the same bed after repair for the second time delivery. Obviously . we found it. During interrogation with the delivery team, they agreed that it is the same cot repaired which they were denying initially. They promised us to get new product from warehouse. Here comes the third attempt of delivery, we really thought that we will get a new cot. But Urban Ladder team played a trick on us. They interchanged the position of the wood with a mindset that we will check only the place where it was faulty. To their bad luck we checked it entirely and we already had taken the photos. Ultimately we had to cancel this product.
So many calls back and forth with Urban Ladder team were done was of no use. There is no "Customer service" and Customer Satisfaction is out of the scope. We did not expect this from Urban Ladder. Please be careful with such vendors who are trying to fool people with faulty product.