Would have to completely agree with "Super’s" review.
We went across to Urban Solace after reading the write up in the TOI for Sunday dinner and unfortunately invited a guest to try it out with us. Of course there was very little "Solace" and a huge amount of annoyance, disgust and anger and of course embarrassment with our guest. Will try and be as to the point in my comments as I can without losing my cool:
No parking facilities to speak of
They had not more than 18 covers in the main area- which is not more than the parking porch of the house where it is set up! Yet not a soul welcomed us to the restaurant.
There was a leaking pipe above our table and we had to change places but ofcourse the managment did not seem bothered or apologetic!
We sat at our table of 4 for over 20 mins before walking up and asking someone to give us the menu! and again another 15 mins before we asked someone to please take our order!
While we waited serveral other guests who came in were turned away as the kitchen was out of stock!!!! And this at no later than 09:30 p.m. in a city like Bangalore!!!!!
We were very sloppily served 1/2 filled bowls of soup @ Rs.80/- each and no sign of table service or water glasses!!
2 out of 4 main course orders (at approx Rs.200/- each) were served only. A third main dish - not our order was brought to us.....as the chef was out of the request we had made.....can you belive the audacity!!!
We promptly paid the bill for what had already been served and left in disgust.
In all this time the owner was charging between the desk and the kitchen and drying plates!! Not the slightest bit of customtakeouter focus or courtesy. He could have approached us and apologised for the total lack of food or service but....... Is there any scope for a place and a management of this attiMr_customtakeouter?????