We had booked Urban Clap in August and was so happy with their services we decided to book them again in December before the Christmas season so the house will be cleaned well.We booked a slot of 9 to 10 am.Ace cleaning solutions was assigned to do the job.We got a message from Urban Clap the previous day informing us that due to the season rush and demand please ensure you are at home at 9 am so that the service provider does not get delayed and you do not delay his schedule.We woke up early although being a Saturday and our weekly off and finished all our household chores and called the service provider at 8.55 am to check what time they will come.The person said that they have left from Goregoan and they will be at our place at 10.30 since there is a lot of traffic.Strange traffic on a Saturday morning?
We then called the person who was coming at 9.20 he informed us that they were at Powai and coming via Arrey Milk colony and will reach at Bandra by 10.30 or before.They reached at 1035 a good one and a half hour behind schedule.
We asked them to show us the floor cleaning machine to which they showed us a Eureka Forbes machine known as Seristeam or some name like that it had a towel type of a cloth below.This machine looked like a high end swab. I went on the net and realised this is a floor disinfecter machine.We called the owner and he first said his machine is at another site so I said I will wait then he said it's not working then he admitted he does not have the machine.In the app it mentions Tile cleaning machine scrubberThe boys were in a hurry to go, from the start, they had no system in cleaning they started from one end of the room then suddenly continue from the other end and said it's done.We asked then to clean the grills and plants were in pots in the grills we requested them to remove the pots.They said this is not our job to do garden work.We had to be behind them contnously the whole time since If we left, then they would not clean the place.By the end of it we got so fed up and was happy to see their backs when they left.We realised that they only did top top cleaning work no effort made to clean below or rhe rails of the sliding windows or the top of the fridge they used their hand to show they were cleaning but later on we realised they did not clean at all.
There was dust on the fridge snaps sent to Urban clap and although they used the floor machine oil was yet on the kitchen floor.My maid would have swabbed the floor better with her hands.The supervisor also raised his voice at my wife when she told him to clean properly.My wife had to clean the inside of the microwave snaps sent to Urban clap.No doubt urban clap called me and said they will send the same people for a repeat visit and clean the house but what sense it makes when they don't have the right equipment? It is like sending a player to play cricket with a hickey stick.
The owner also initially told Urban Clap their floor machine is unoperational later on he informed them that he does not the machine.
I dont understand there is no uniformity amonst the service partners of Urban Clap one has the machine while the other does not have the machine.
TOTALLY DISSAPOINTED WITH URBAN CLAP and ACE CLEANING SERVICES I suggest and strongly advice you, not to use this service partner's, service ever.Wish there was a negative marking system for this service provider.