My experience with the urban company for the repair of my 15-year-old Whirlpool refrigerator has been quite disappointing and educative. Though several unprofessional and unreliable technicians are available in my neighbourhood(Malad East, Mumbai), I approached the Urban Company in pursuit of professional and reliable service on 11 August 2020. To my utter shock and dismay, the Urban Company sent the same local technician whom I wanted to avoid.(He was a local vendor specializing in(recycled) electronic spear parts. I discovered this after completion of service.) The technician repaired my 15-year-old Whirlpool refrigerator without even discussing the option and its cost. We did not bother to verify the options because of our implicit trust in the Urban Company. We thought the technician, as an Urban Company representative, would be fair and reasonable. On completion of task, we got a bill for repairing my 15-year- old Whirlpool refrigerator from the Urban Company for Rs 8129/-. We got a message from the Urban Company to collect the invoice, if any, for the spare part purchased by the technician. The technician claimed it was a Whirlpool spare part but refused to hand over any bill(since he did not have any for his recycled compressor). Instead, he even carried the replaced compressor(despite our objection) arguing that he has to deposit the old part with the Urban Company. While the technician showed and replaced only the compressor for the 15-year-old Whirlpool refrigerator, the Urban Company billed us for several other items. In response to my repeated complaints and request for a bill and warranty card, the Urban Company provided me with a warranty invoice(not a bill) for the Compressor from Kanchan Refrigerator Company located in Malad West in Mumbai(13 August 2020). After 12 days of(24x7) pursuit, Urban Company provided me a bill-cum-warranty paper for the compressor for Rs 6000/-(25 August 2020). This bill-cum-warranty paper was from the Cool Tech Engineering owned and operated by the vendor himself in my neighbourhood(Malad East). In sum, I have two handwritten warranty PAPERS(NOT PRINTED WARRANTY CARDS) from two different stores for the same compressor. The Urban Company wants me to beleive that these handwritten warranty papers from two different stores are evidence of a genuine spare part and genuine job done. The Urban Company does not seem to know that no hardware company issues handwritten warranty papers on the invoices of retail stores. A Company like the Whirlpool always issues printed warranty cards. IT IS HIGH TIME ONE CALLS THE BLUFF OF THE URBAN COMPANY TO STOP ITS FRAUD.