I booked their services to have my bathroom thoroughly cleaned, but the results were nothing short of abysmal. It’s astonishing how a company that claims to provide professional cleaning services could fall so short of expectations.
Firstly, the cleaner arrived late, which was an inconvenience from the start. When they finally got to work, it became apparent that they had no idea what a "thorough" cleaning meant. The bathroom was left in a worse state than it was before their arrival. There were still visible stains on the tiles, soap scum on the shower glass, and grime in the corners that had been entirely neglected.
To make matters worse, they used harsh chemicals that left an overpowering, unpleasant odor that lingered for hours. I expected a fresh, clean scent, but instead, my bathroom smelled like a chemical factory.
Customer service was equally disappointing. When I contacted UrbanCompany.com to express my dissatisfaction, they were unresponsive and unapologetic. It’s clear they prioritize profit over customer satisfaction.
I wouldn’t recommend UrbanCompany.com to anyone seeking quality cleaning services. Their incompetence, poor customer service, and lack of professionalism are truly frustrating and make it a waste of time and money. Avoid at all costs.