I booked a facial appointment for my mom after seeing so many attractive advertisements of Urban Company. But alas.The beautician didn’t show up. It felt like being cheated and ghosted by your boyfriend. LOL. We kept calling her but all her numbers were unreachable. They didn’t contact us at all even as we kept reaching out to the customer care(which is only one-way messaging system). The beautician didn’t arrive at all, so cannot comment on their services.
Their customer care is a bigger fraud that I have ever seen. They tell us that we will receive a callback or something but they just cancelled the booking and vanished. I again reopened the booking asking for why the beautician didn’t come. They again closed it without any comments. I actually feel like laughing at their organization structure.
If they keep carrying on this way, I am not sure how long will their business last. They should learn how to treat their customers from brands like Amazon.
Anyways I am sharing my story so that nobody gets ghosted the way we did by a company which is so highly spoken of. I am really surprised. A very disappointing experience from such a company.
PS to Urban’Ghosting’ company- Please stop spending so much on advertising and focus more on customer care and employee services.