Upon arriving for our Easter vacation we were told that the flight had been cancelled for mechanical problems, ok it happens. They could book me for the following day (upsetting enough to loose a day’s vacation) but they wouldn’t give me first class. Although I purchased directly from US Air, first class, 7 months in advance, planning what I thought would be a dream, first class vacation for four, they tell me that I didn’t buy a first class ticket; therefore, they don’t have to give me first class.
I was shocked. My print out in my hand says first class, my charge card certainly seems to have been charged the first class price but the man at the desk is telling me there’s something in the computer that says I didn’t. So does his supervisor and so does the person when I call customer service. I wasn’t belligerent or mean or loud, I was just devastated that my perfect plan wasn’t perfect anymore and no one could tell me why. I couldn’t understand, I went directly to the airline site, I pushed only circle for first class.
I purchased and paid. How was I ever to know that I wasn’t getting what I paid for? I’ve waited a couple months until I was in the right frame of mind to discuss it and I’ve now been on hold for almost 2 hours waiting to speak to someone. I want to book next year’s trip but I’d like a human being to tell me how to be sure I get what I think I’m buying. Unfortunately, my stint on hold is convincing me that there is no customer service at this company.