Well when u buy machine u expect it to work as per ur expectation . Well it did for me my family is using this thing from 1 month and it gives what it say . The motor power is great I have mostly used it for making shakes and juice which it did pretty well. It is such a small that it takes just few inches on your kitchen counter . Its designs gives extra touch to kitchen. Its very lite weight and can esly be shifted. Till now I didnt got chance to call service support . Being in 5000 apox. It really fulfil our basic requirement. Only problem I faced its short wire range . Other then that product is perfect