I am writing this feedback to share my feedback on buying furniture from USHA Shriram Furniture (MG Road) Delhi. Their furniture retails under the USHA Lexus brand.
I bought a dining table from their store in Gurgaon on Aug 30th 2009. I was given a delivery timeline of 15 days. The table was finally delivered after a period of 37 days as against the initially promised 15 days, i.e. a delay of over 3 weeks. Prior to delivery the key problems I had were -
Uncourteous staff - does not take calls when I call to inquire status, forget about their calling on their own to provide an update if there is a delay
Misrepresentation - their staff on various occasions assured me that the product would be delivered the same day and it never was. They had been lying blatantly when they clearly knew that they would not be able to keep a certain date
Post delivery the problems I faced are -
the dining tables specifications were not as ordered - the cloth used in the chairs was different,
the table’s alignment is not symmetrical. and
the glass top has scratches
I have been trying to get these fixed, but their staff continues to display the uncourteous behaviour of not returning calls or lying on dates when it would be fixed.
It is my strong reccomendation that customers do not buy from USHA Lexus - their product quality though slightly better than what you would get at say Kirti Nagar in New Delhi, is premiumly priced (by about 30-40%) and given the pathetic service they dish you out once you order is not worth wasting your time and energy. I regret buying from them and will certainly not be buying from them again in future.