There is no proper HR department at VL they use a fancy name, ESO but their focus is more on events than on employees.
The team members are referred to as ESP, but they lack a clear understanding of HR practices and policies. Their primary role revolves around hosting events. While some members show interest in taking on HR-related tasks, they shift focus to event hosting when they see others being praised for it. Hosting client events, organizing visits, arranging dance and Rangoli competitions, conducting games, and managing back-office tasks are the main responsibilities of the ESO department in VL.
When there is no dedicated Human Resources department, how can a service-based company, which heavily relies on human capital, function effectively?
This is more of feedback then a review_ Please return to the basics and focus on doing the right things rather than trying to justify current doing as right. HR is backbone of organisation and do not limit them to event hosting and back office work. Establish an HR department instead of an ESO - Event Success Organisation.