Day 1:
PATHETIC START BY TOUR MANAGER (Prasad Chavan)
Once we reached to Srinagar the tour manager has started tour with negative statements in spite he has to say it positively that although weather is not good we can enjoy the tour.
Stay at houseboat: WORST NIGHTMARE. Very very cold. No security and privacy. Also allocated separate small houseboat to 3 families which is very bad and smelly.
Food quality was bad and 70% of people faced the food poisoning and bad stomachache due to this. (check with other tour members pls)
Pick and drop from one boat loaded with heavy luggage (here tour manager can take decision to drop luggage in one boat and other boats for the tourists). DIRECTLY playing with guests’ life.
DAY 2:
Pehelgalm
Hotel Room: NO Privacy at all and everyone can see the room from outside.
Tour manager has not given proper information about site scenes and also has not provided add-ons ( like Maggie and all on that places properly, provided it at last day but has to provide as per itinerary)
Day 3:
Asked few questions to tour manager and answers will be like this :
Guest: How to go to Sonamarg from here?
Manager: Go straight and turn left Sonmarg will come (sarcastically smiling)
Guest: Tea is not good today?
Tour Managers Answer: This is not your home to get the tea like home.
We are not here to entertain tour manager we paid high cost to Veena World so we can’t expect answers like this.
Day 4:
Gulmarg
Tour manager initially allocated one room to us and due to something our family reached last. They have Directly changed the room numbers allocated initially. The hotel room is very small and bedsheets are too dirty (I took photographs of the same as well if you need it )
Day 5:
Hotel at Sonmarg: Hotel room is good but NO HEATER WORKING in minus 15 temperature.
Food: VERY VERY bad and no action was taken by your manager after complaining it.
Day 6:
Srinagar
Hotel room: NO Privacy at hotel room. When we open curtain of the window CRPF base camp was there so no privacy. Food was OK OK but no cleanliness and my bathroom was blocked and the water was not going.
Day 7:
We have got ice cream add on, Popcorns and Maggie on same day it should be designed separately because of some reason in iternary .
Just showed the gardens and local site scenes without proper information and enjoyment .
I am regular customer of Veena world and I NEVER expected this from well known company like Veena world. As per my opinion the Tours success depends on how tour manager deals with situations and not only show and tick itinerary mentioned in your. This time I feel bad that I booked Veena World tour!!!
I never book Veena World tour further due to this experience!!