My friend happened to get a offer coupon of vibes from a mall worth 15, 000/-. When we visited the Vibes Kormangala branch to redeem the coupon we were talked into signing into a service for facial treatment which includes 10 sittings. They explained things such a way that the treatment would cost us some 13, 000/- and we just have to pay the service tax but in fact they talked us into a service worth 29, 000/- (they say) and they have given us a discount of 15, 000 due the coupon.
They took our debit card for swiping the amount, we also unknowing gave them in the belief that they are taking it for swiping service tax. It was only when they bought the slip for signing that we released that a amount of 13090/- has been transferred (which included a sum of 11236/- for 10 sittings for facial treatment and a sum of 1854/- for the tax for the services we got through the coupon).
We were shocked to the extreme extent to see the audacity of the staff with which they withdrew that amount of money. We pleaded then and their itself to return the money back but being naive of the formality we signed the slip and returned it.
Even though we felt cheated right then but eventually we decided to go forward with the service.We took 1 sitting out of 10. We were promised exceptional results and service hence we thought of going forward with the treatment. Unfortunately we found that the promises made were all on loose grounds.
When we went on a prior fixed appointment the service lady who was supposed to give us treatment was missing and we were kept waiting for more than 2 hours before the treatment finally started. The first impression itself is like this so its dreadful to even consider going back there to continue further treatment. I am very unhappy with their service and their highly inflated price.
I do not wish to continue the treatment any more. Since it’s not a product that they have sold me and cannot be returned. It’s a service which I have not redeemed. So it’s fair enough to ask them to return back the money after whatever deduction has to be made for one sitting. We had called on the phone to talk about to the staff of Vibes many times about this but our plea went to deaf ears. After repeated phone calls couple of meetings were also fixed, but when we reached for the meeting the person with whom we fixed the meeting was missing. When asked the person is out of country or the phone is unreachable. It was a very frustrating experience.
We happened to talk to the customer care officer of Vibes Ms Deepti Mehta, but unfortunately that too did not yield any fruitful result.
I am in a fix. I do not want to indulge in FIR. But I want to get my hard earned money back. Can you please help me as to what can be done on this matter. I’m filing this complaint with lots of hope. I would humbly request you to look into the matter and give me some advice about this problem.
DETAILS OF BILL
Service Tax No : AACCV9949AST001
VAT No : 29840586206
BILL DATE : 10/03/2013
BILL NO PKG/0111/12-13/005573
CLIENT ID : 13829
BOOK NO - 29/47
DISPUTED AMOUNT – 11236/-
Hoping for a reply ASAP
-George Vivian Paul