I had sent a courier post within my hometown city i.e. Mumbai, and I tried to track the same on the website. However, I was unable to track the same and decided to call their customer care number. To my surprise, they hardly bothered to respond to my query and asked me to call their local delivery centre. On calling the delivery centre, I was told to hold and they simply hung me up.
I cannot believe that in a metropolitan city like Mumbai how can such idiocy prevail. I do not recommend anybody to use their services as they simply take you for a ride!