Do Not buy any videocon product ever. buy any other like whirlpool or LG.
After paying the pricce for the product, videocon product will be "BHAGWAAN BHAROSE". NO aftersales service, not listning to complaints, mails, SMS nothing. Read the below mail sent to customer care people. My complaint was not heard even 3 days after I lodged one, I was assured, it will be attended in 24 hrs, but now it’s been more that 72 hrs and not EVEN a call back. they have verly low class service and poor quality products.
Even in cities like New Delhi, my complaint was never herd just imagine about other small towns and cities !!!
MAIL
Flag this message Service feedback Monday, 24 May, 2010 4:55 PM From: "contact@videoconmail.com" Add sender to Contacts To: handa_rohit@yahoo.com
Service feedback receipt text
Form : Service Feedback
registered at 2010-05-24 07:25:07
name : rohit
location : new delhi
email : handa_rohit@yahoo.com
phone : 09212194031
Homephone :
Brand : NULL
SatisfiedQualityPerformance : No
SatisfiedSalesService : No
ComplaintNo : DEL - 2305100203
WantBuyProduct : No NEVER.. will also tell friends, relatives never to buy any videocon product, videocon serveice sucks... its a bullshit. see this message as loosing atleast a few customers, although it wil not effect your sales as a whole, but I expect videocon is ruined in a few more yrs from now if it continues the same level of service. look at LG or whirlpool for their levels of service learn something from them.
Comment : read NO in "Are you satisfied with the quality and performance of the product * Yes NO " "Are you satisfied with the after sales service *" as Definitely NOT
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IP Address : 63.81.121.10