My name is Kenneth Mascarenhas and I live in Goa.I purchased this amazing top loading machine in 1999. At the time Videocon was known to be market leader in washing machines. This machine is a top loading fully automatic washing machine with auto soak. The 4.5 kg capacity ideal for my family of Four.
It served me faithfullyfor 8 years untill last month it showed sign of reduced speed while spin drying.It finally stopped spinning the clothes last week.. It was only then we realised how important this machine was in our lives. First we called the service guys who attended our call on the third day. Without so much as even checking the machine he said that the bearing had worn out and a new one would cost Rs 3000.00..
I thought it was too much to spend on an 8 yr old machine. So I told him I would exchange for a new one. Thats when he told me that I would not even get Rs 1500.00 for the machine and its better I repair this one, I felt he was trying to cheat us.I spoke to a friend who is a technician and told him to check my machine.
He came and told me that the belt was loose and he tightened it. He then used some WD-40 spray on the spring mechanism which showed some rust formation under the machine.Now the machine is working as good as new.The technician charged me only Rs 150.00. the machine is working in perfect condition.This is how company technicians bring disrepute to the company because of their lazy attitude.