We had Purchased a 250 Litres Refrigerator from Plug In Store in Pune, in 2008. The Fridge was seldom used in our Bungalow at Pune coz the place is a Guest house for us.
SOme 7 months back, the Compressor of the fridge conked off and the same was replaced in coordination with one Mr. Prakash Savargaonkar of Pune under Warranty.
As per the Technician Ganesh who then attended to the call, he asked us to pay Rs. 1800 towards cost of Gas and Transfers else the Fridge will not be repaired.
We have been occasionally visiting our bungalow and using the Videocon fridge as and when we are there. On our last visit there we noticed that the fridge was AGAIN not cooling well. Upon speaking with the Technician, Mr. Prakash Savargaonkar we were told that the Fridge needs Gas charging and additional cost of Rs. 1600 will have to be incurred now.
In less than 8 months we have to bear a cost of Rs. 3400 which is 40% of the cost of the machine. When we spoke with One Mr. Imran, he was quite stern and rude and said that he could not do anything as the charges will have to be paid. I feel Mr. Prakash was more accommodating last time we dealt with him.
We are stuck with a unit that does not cool and seems like a White Elephant to us now, as every time we visit our home and tend to use the Fridge, we may have to pay 1600 rupees to have it up and running.
We have on several occassions urged the higher authorities to look into the matter and help us solve the problem. Else we will have no option but to send the fridge to Videocon for their R & D as there seems to be some major problem with the Fridge.