A new name was added a few years back in shopping trends of India, i.e Vishal Mega Mart. Main target of the company was middle income group people. Indeed they prove themselves with a lot of variety in FMCG and other necessities.
I am shopping with Vishal’s since last three years and being virtue of my occupation I have come across a number of Vishal Mart’s in Jalandhar, Ludhiana, Karnal, Faridabad, New Delhi, Pinjore and Shimla. In January this year I purchased a DVD Player of Soyer Company from Vishal Mega Mart Karnal with a warranty of six months.
I must have used that player for five to six time in an average. In March it got broke down. I took it to Vishal’s in Shimla, they insured me that it will take at least seven days, so I gave them DVD player along with its warranty card, audio/video lead and remote for rectification of fault, in lieu they just gave me a small piece of paper with just few contact numbers. I contacted stores after seven days I was told that because of non availability of mechanic it will take another few days, being no second option I came back and contacted them after another seven days, but the same reply……..….
”Sir, it is not repaired”. By then, I was at the verge of loosing my cool. I asked the receptionist the number of Vishal’s head office in Delhi or otherwise I will go to consumer court. It was the first time the store manager came on line and promised that he will personally look into the issue. After few days I contacted store manager, he told me that Soyer is giving replacement for the set so you can collect it whenever you want. So next day I sent my friend to collect the set on behalf of me from Vishal’s in Shimla. There he told me a new story that store manager is saying that he will just gave me DVD player without any cord, remote and warranty card. I spoke to Store Manager and told him that I had deposited accessories and warranty card, which very politely he refused to accept. I requested him that if he doesn’t want to give warranty card or audio/video lead, “fine”, but remote should be given, Otherwise this set is useless for me, but all efforts in vein. So friends It may be one odd incident in someone’s life but every experience teaches you a new thing , crux of my unfortunate story is ;- Just do not trust brand names. Certainly name matters but whenever handing over something to somebody, DO take a proper receipt.