I bought a bootcut jeans about a month ago from their formar store in chakdaha.
I had a fit problem so returned them within 10 days time limit . I returned it on 4th April 2023 .
They didnot have my size so they told told me that the new batch of jeans are coming in 1st week of May. And If I want to redeem my coupon I need to buy products worth of my jeans or more at once . This offer was valid till 4th may 2023 .
They always take phone number while billing but they couldn’t place a notification for closing the store at the end of April.When I went and asked the manager of chakdaha branch he told me to take my credit note to nearest outlet and redeem it .
The story takes turn when I visit the kanchrapara outlet . They tells me that credit note from another outlet cannot be redeemed anywhere else.
But they were nice enough to try it .
About 1 week later on 6th may 2023 told me the CN is redeemed on 14th April 2023 and someone bought products worth 800 rs. from my CN . Well , my CN was for 699 rs. itself .
So it’s clear someone from chakdaha branch, used my credit note . Because how can I still have my credit note chilling at my home if it’s redeemed before. Only store can have another copy of a credit note .
So they didnot contact us and bought something with something with our money.
And also the chakdaha branch had the worst customer service.The clothes were dirty and ripped often . They were charging us money for those clothes.And their behavior was extremely ignorant and had worst attitude.
699 rs. is not a joke I guess .
If this carry on they will be gone from the market. Because there are so many amazing stores with better products and better employees.
Disgusting..