Vivek’s and Co is the Consumer electronics shop in Chennai. It’s popular as it’s being in chennai for long years. The people in chennai knows about Vivek’s and co.
Recently I had a very bad experience with Vivek’s and co. Generally Vivek’s and Co had a good name .But Recently it changed a lot and goes worst. I have purchased the DVD Player from the shop, and immediately after a week, I got a problem in the player .and when I went and argued with the sales man about the problem, even he’s not ready to hear my words.
My DVD player was not detecting any DVDs. I asked him Why I got the problem very soon, he has no answer and he tried to put a blame on me. And there’s a known defect in the product, when we tried to play the DVD in new DVD player, it’s not detecting. Second thing he’s not technical he’s not able to tell why it’s not playing.
I kept arguing the defect is there with the player, and he’s not ready to accept. Finally he convinced me to take the DVD drive to service promising to replace if it happened again. My DVD player was working fine for sometime, but again I got the same problem, and When I asked Why?. He didn’t have a answer. And Now he changed his words that .We never take back the sold things back.and I need to contact only service centre.
They already know it’s a issue with DVD player but still they are selling it. The way they behave with customer is very bad.
Add on to my early review .
After a long fight the sales man took me to the manager of Vivek’s and co. The manager is a little old guy, and he heard my words very patiently he accepted it would be a problem with Hyundai DVD player. I got surprise way of behaviour .polite and patient which is indirectly to Salesman. That time I felt Why so many people trust Vivek’s and co. He asked me to give a complaint abt the product and he promised to give a replacement if it couldn’t be repaired within 2 days. I didn’t get the product repaired within two days and finally he gave me the replacement .I took SONY DVD player .which is working fine now. I like the way of behaviour of manager and now I am happy with Vivek’s and co service.
But I couldn’t forget the bad beahaviour of Salesman.Anyways . I got replacement. So If anybody is having prob with product always better talk to Manager.or superior persons in the showroom. Salesman always will be trying to brain-wash the customers.