As I have mentioned one month back "Vodafone is simply PATHETIC" now after two months of rigorous follow up I am pretty sure Vodafone is much more!
February 27, 2016 the day I got trapped into(worst) Vodafone’s Postpaid system. I filled up the form, did all the formalities to convert my happy going life with Vodafone prepaid into Vodafone Postpaid. And story starts here!
Because of continuous follow up by Vodafone sales staff, I opted Vodafone RED family plan n visited Vodafone store on February 27, 2016 to do the formalities, there Vodafone Executive ensured the following:
1) My billing cycle which is 25th of every month will be converted to 4th of every month which will be effective within a week. [NOT HAPPENED YET]
2) My prepaid account balance will be credited/adjusted to my husband’s postpaid account. [NOT HAPPENED]
3) My number will be added to the Family plan on March 4, 2016. [NOT HAPPENED YET]
4) My number will be secondary number and my husband’s number will be primary number. [STILL CONFUSED]
I called up Vodafone customer care on March 4, again on March 5 to confirm that my number has been added to the family plan and the answer was affirmative. I got the CONFIRMATION.
On March 11, I got a message from Vodafone regarding data usage, I tried to check data usage on Vodafone app but got nothing except Thinking Zoozoo on the welcome screen. So I called up Vodafone customer care to check data usage, Vodafone executive on the other end said that our "combined usage" is about to exceed 1 GB. [NOT TO SURPRISE THAT INFORMATION WAS WRONG: Neither data usage was that much nor our number were combined]
On March 25, I received a bill. I called up Vodafone customer care.they were clueless!
Said I should visit the Vodafone store as I took the plan from Vodafone store, customer care can’t help! I asked Vodafone customer care executive to take the request for the reversal of the bill amount as it all happened due to their carelessness. Customer care executive took the request n God knows what they had written in their system.
I wasted my time on calling customer care to check the status of my request. "Request not found", "system is slow", "customer care can’t do anything", "u have to visit the same vodafone store", "no complaint has been registered", "we can’t give u the request number as it will generate after some time", "system is taking time today", "we will give u a call", "u will receive a message".
I NEVER GOT ANY RESPONSE!
Every-time I called up and wasted my time. I was trapped. I was trapped into a system where nobody is sure of his/her duties/responibilities, nobody knows nothing, every time every one gives a new answer, new- completely different answer for the same question; extraordinary performance by customer care!
April 5, 2016 I finally got the complaint number, I crosschecked what the customer care has written in the complaint. Customer care tried to close the complaint many times over telephonic conversation by saying/assuming it will be resolved or I should register a new complaint as a fresh complaint weighs more in their system; by the time we have written mails also regarding our Vodafone RED plan, our number, we tried up eliminating all the confusions regarding primary and secondary numbers. UNFORTUNATELY BUT VERY MUCH EXPECTED: NO RESPONSE!
April 25, 2016 I again called to check the status of my complaint n got the the answer that I should wait till the next billing cycle as things are not clear in their system and I should pay the bill immediately in order to "enjoy" uninterrupted services.
*Who should pay for the inconvenience caused to a customer?
Who should pay the bills due to company’s negligence?
Think twice before taking Vodafone postpaid/Vodafone RED/Vodafone Family plan. Any Vodafone postpaid plan has the capacity to make your life hell!*