I have been using the hutch prepaid card for 4 years. I like their service and the deals. But oflate, I feel the hutch service needs improvement.
Last week I got my Hutch prepaid card refilled. I paid the dealer the amount and he processed the refill. As expected, I get an sms from hutch saying tht the amount of refill has been credited. But this was not the amount that I paid for. They sent me a wrong sms with the wrong refill amount.
This means that if I got a refill for 1000 then the sms showed me only 500 credited to my account. Something terribly wrong with their systems. I spoke to my dealer and he denied of any glitch on his part. I called up customer support and they were unaware of this too. According to them too, all was ok.
A little later, I checked my refill balance and it was correctly done but the wrong sms that I got from them got me worried.
Also, a few days back, I got smses from customer support saying’thank u for talking to customer support’, whereas infact, I hadn’t called them.
Is something wrong with the hutch outgoing smses?