Changed my airtel service to vodafone and found the same problem with them. Tried to get out of tension of airtel and got trap in vodafone.
So its like proverb "ool mein se chool mein gira". They ask for suggestion but doesnt implement them.
The problem is that they ask for document every 2nd day and I couldnt go to gallery and submit document waiting 2 hours for my turn everytime.
My cell no. 9004173273.