I am hutch prepaid customer since the last 3 years. For more than a year I am
trying to covert to a postpaid customer on the same number. But Hutch in
Karnataka never had a service like that.
Recently, when Hutch became Vodafone I got a call from their executive saying
that I can convert to a post paid customer and I felt really happy. I told him
that most of the calls I make are STD and ISD.So he suggested that it’s better
for me to go for 375 plan in which STD calls to any phone will be charged
https://m.mouthshut.com/1 rel="nofollow" target="_blank" >@1/min.
I paid an initial deposit of Rs 300 and I got a new sim, which he said will be
activated in 2 days. After 2 days my prepaid sim stopped working and to my
dismay it’s the same with post paid. After repeatedly calling the customer care
my post paid sim was activated after 5 hours.
After 3 days I received a call saying that you have exceeded the limit please
pay your bill immediately other wise your service will be disconnected. That is
the first shock I got from Vodafone. I wanted to make the payment and I logged
onto the Vodafone site and this is the WORST site you will ever find in this world.
The site was down and there was no message stating when the site will be up.
Next day I was able to pay online.
I received similar calls in the next 10 days. And I paid the amount online.
One thing I like in their service is online payment facility (**Only if the
Site is Up and running**).
Today after seeing the bill I came to know that I was not in the plan I was
told and my STD calls were charged @2.40/min and I got a bill for Rs 2500**(Only
for 13 days).**I have been calling them from the past 2 hours to the
customer care number they provided and** the only response I got from
them is through the interactive voice system which is appreciating me for
waiting and hearing the music they are playing.
Finally I decided that I will be no longer a Vodafone customer. (Still I am
trying to call the customer care .....................)*