All right. So when is this Mobile Number Portability thing going to kick in exactly? Because I am telling you, I have exhausted my last reserves of patience with Vodafone here, I kid you not. They are almost single handedly responsible for ruining one week every month around bill payment time; with their screwed up Self-service website.
I mean- has a technical guy ever Looked at this site or is it only your creative agency types who make sure it LOOKS GOOD?
Question to the Marketing Head or Online Head or whoever is responsible for Product Experience at Vodafone - HAVE YOU EVER TRIED TO ACTUALLY USE YOUR OWN WEBSITE TO DO ANYTHING? No, I dont mean’have you been on the website to approve where the darn dog should be or if the brand guidelines are being adhered to’.but whether you have actually tried to use the darn site to pay your bill and stuff like that? Nah, I thought not. Coz if you had, perhaps you would have noticed the following shitty things about this JOKE of a self service site.
It SUCKS. It almost never loads. On the days that it does, it doesnt really work. I mean, nothing on it actually works! Dont believe me?
OK- then try clicking on My Vodafone with the ambitious hope of actually paying your bill online.
You will try to log in with your Mobile Number and password, but it will tell you - your account has been disabled(thank you very much! Not like I asked for that to be done!) and that you must click on the Forgot Password link to reactivate your account
You will foolishly think’no matter. I will just click on Forgot Password’ and it will email me my password. And click on the thoughtfully provided Forgot Password link
And then the fun begins. IF YOU DONT SEE A TIMED OUT ERROR MESSAGE. [ I did:( ]
Because the next screen will ask for your LOGIN.and you will think- OK- this could wither be my Email ID or my Mobile Number(the field accepts BOTH) - and its only 2- you have time, you could try both.but here is the catch. You need to click on ENTER after you enter the number/ email ID.you try, but NADA.and then you see it.this TEENY TINY little arrow NEXT to the word ENTER(please see on image- this arrow is smaller than one nostril of the crazed looking helper dog) .you aim for it delicately with your mouse(god help you if you are using a keyboard pad or if you have arthritis)- BINGO! a hand appears- which makes you believe that Enter will be clicked, and you will soon see a message saying’Your Password has been emailed to you’.
NADA. The bottom of the screen says DONE.but nothing has actually occured. No matter HOW accurately you manage to aim your mouse on the 1Millimeter sized arrow for ENTER, you FAIL to evoke a reaction from this page. No Password. No Bill Payment. No more outgoing calls. Too Bad.
The Vodafone Aunty is back on.now I have to hear her lecture me EVERY time I try to make a outbound call .the infuriatingly grating voice saying "Namaskaaar. Aapka Vouuu-dafouuu-ne filhaal active.yahi kaam kar raha hai. Kripya jald se jald apne bill ka bhugtaan kar di jiye."and so on.
R-i-g-h-t. sigh
- Vodafone, I just tried to pay you like for an hour today. EVERY TIME I try to pay online, I have issues - even from different computers. From work. From home. From Cyber Cafes.From broadband. From dial Up. From Air Card. The site really never works.
You guys are TOO BUSY making snazzy advertisements in Italy or whereever, and I dont think anyone actually TESTS the service.By the way, do all of you at Vodafone secretly use Airtel? Otherwise how do you ever get any work done?
- Vodafone, you seriously suck at being a mobile phone service provider. Try something else. Like being an advertising agency. Or a sales agency for high blood pressure drug manufacturers. Please DO give up your day jobs!